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You are here : At Home > My Water > Leak-PROCESS-DRAFT
Mending leaks can be a complicated business, and we know it sometimes takes longer than we’d all like to get everything fixed. We understand it’s especially annoying to see a leak, report it, and then see it again a few days later and feel like nothing’s been done.
Some jobs take longer because they’re more complicated to plan. For instance, if the leak is in the road or public area, we may need to get permission from Local Authorities to dig. We also need to make traffic management plans to keep the roads around us safe and moving while we work.
Some leaks are more serious than others and we prioritise making sure everyone has access to clean water, so we constantly look at what repairs are scheduled to make sure we’re repairing the most urgent leaks first.
See the latest status of any leak that affects you on our online map.
We’d like to explain a bit more about what goes on behind the scenes before we can get a leak fixed, so you can feel secure in the knowledge that our team are hard at work, trying to get any leaks fixed as soon as possible.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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