Road Closure - Redbourn Road - St Albans
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Hello. Sign in.
You are here : At Home > My Water > Hot weather and high demand
With temperatures rising and lots of us spending more time at home, we are seeing a big increase in demand for water this year.
Although we’re working round the clock to keep water flowing this summer, increases in demand can lead to some customers experiencing lower water pressure.
We’ve invested heavily in our pumps and pipes to move water around our network more efficiently and get water to where it’s needed most during high demand periods.
We’re reducing leaks and making sure our storage reservoirs are at capacity before any spike in temperatures and demand hits the network.
We’re working closely with businesses and our highest water users to help them to reduce water wastage.
And we’re giving you, and all our customers, the tools and information you need to waste less water and help protect your local streams this summer.
To make sure everyone has enough water for essential use, we’re asking you for help.
There are a few small things you can do that would have a massive impact, not only on your own water supply, but for your local environment too.
We want to make sure we can keep you updated before any potential issues arise.
Please register for My Account or login to check your contact details are up to date.
Pressure is the force that pushes water through the pipes. One bar of pressure is enough pressure to push water to a height of 10 metres.
Water pressure in our network is affected by demand and will vary throughout the day. Water pressure is usually at its highest at night-time, when demand is low; and at the lowest when demand is high - for example, around breakfast-time and in the evening.
Low pressure can also occur when we have a long, dry period, when water is scarcer but demand for it is greater.
The location of your property can also make a difference to your pressure. Properties that are high-up, for example on a hill or in a tall building may receive lower pressure than customers at the bottom of a hill. Properties that are closer to our reservoirs or pumping stations may also have higher pressure as the pressure reduces the further it travels.
For customers who require urgent assistance during an incident.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch