Serving parts of North West London and the Home Counties.


How you can pay your bill


Online >> 

Phone 0345 357 2400: 24hr automated payment line 

Direct Debit >>

Standing Order >>

Bank (internet/telephone):  

Notice: Our sort code has changed from 20-74-09 to 20-05-03

If you pay by internet banking, you may see a warning message from your bank. This is normally a security feature telling you about the change and is nothing to worry about.

Have you paid using our old sort code?  this still works, but please update our sort code when you next pay.


In the UK:   

Account number: 80542903    

Sort code: 20-05-03

Please quote your 8 digit customer number (without the hyphen)

If you have an & symbol as the eighth digit please replace this with an X.


From abroad: You may need the following information as well

Notice: Our IBAN has changed from GB79 BARC 20740980542903 to GB19 BARC 20050380542903

IBAN: GB19 BARC 20050380542903    



Spread your payments

If you are unable to pay the bill in full you may want to spread your payments throughout the year. You can do this by:


Direct Debit  >>

PayPoint Payment Card  >>

Payment giro slips  >>


Struggling to pay

We understand how stressful life can get when paying your bills is a struggle, but we have many options that might benefit you.  

Find out more >>


Let us know your feedback

Fields marked with * are mandatory.

    How easy was it for you to find and/or understand the information on this page today?


    Comments *

    This box is for feedback only. If you have any queries about your account or water please contact us.

    Please do not use this space to note any account details or requests.

    If you would like a response please enter your name and address below