View all current alerts (2)
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Hello. Sign in.
You are here : At Home > Moving home > Within our area
To complete this form you will need to know your moving date and property details or a forwarding address.
This form covers moving in, moving within and moving out of our area, so you may not need to complete some sections. There is space on the final page for you to add any extra information you need to tell us and you can attach a document there too.
It would be helpful if you have (where applicable):
If you are a landlord or letting agent, you can tell us about all your tenants' moves.
Fields marked with * are mandatory.
Please enter your name here, you can enter another name later.
If you are moving out of your property, please enter the details below.
If you are a new customer, please click Next to go to step 3 to enter your new property details.
Please give the address we will have for you, even if you have already moved out.
If you prefer to send us your reading when you move, you can do this by simply sending us a text message.
Text READ followed by your customer number and reading to 07781 474 715. If you're unsure please refer to 'How to read your meter'.
If you are moving to a property that's NOT in our supply area please provide an address so we can send a closing bill or any refund due, then please continue to step 5 to complete the form.
If you are moving into a property in our supply area, please provide the details below.
If you are moving to a property which is not in our area, please skip this section. If you are unsure, please complete the details below and we will update your account as appropriate.
It would be very helpful if you could provide the details of the previous owner or occupier, if possible. This ensures that all our customers’ accounts are up to date.
We will use the details you give us to create or amend your account and send you an opening/revised bill within 10 working days. We will include a Direct Debit form and details of how to pay your bill. Find more information about payment methods.
If jointly responsible please provide the full names of everyone who should be on the bill
If you are not responsible please provide the details of the person(s) responsible for the water charges.
Please select below if you require your bill in:
If there is anything else you need to tell us about the move please use the space below or you can upload a document.
This form will go to a dedicated team who will take the necessary action. If you need assistance or to tell us about something different, please click this link where you can contact us (opens in a new tab/window).
I confirm that the information provided is true and correct.
Frequently asked questions
Here are some of our commonly asked questions
Will I save on a meter?
Can I add or remove someone from my account?
How do I cancel my Direct Debit?
I am moving house, what do I need to do?
What is the Low Income Fixed Tariff
How can I pay my bill?
Can I pay monthly?
What are fixed charges?
Can I take my own meter readings?
I need help paying my bill
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch