What happens next?
1. We will send you a copy of the form to the email address you have provided.
2. We aim to look at your form within the next 24 hours, occasionally it may take up to 5 working days.
3. Your account will then be updated and any adjustments made to your bill
4. We’ll contact you (usually by email) to let you know this has been done
5 .You'll see any credits or balances in the closing bill which you should receive shortly after the account has been updated
If you have a meter, it will be read by us within 5 working days.
If your meter is inside your property, please try to tell us a closing meter read. You can tell us your read online by clicking here or text the word READ followed by your customer number (found on your bill) then your reading to 07781 474 715