Serving parts of North West London and the Home Counties.

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What happens next?

1. We aim to look at your form within the next 24 hours, occasionally it may take up to 5 working days.

2. Your account will then be updated and any adjustments made to your bill

3. We’ll contact you (usually by email) to let you know this has been done

4. You'll see any credits or balances in the closing bill which you should receive shortly after the account has been updated


If you have a meter, it will be read by us within 5 working days. 
If your meter is inside your property, please try to tell us a closing meter read. You can tell us your read online by clicking here or text the word READ followed by your customer number (found on your bill) then your reading to 07781 474 715  


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We’re always striving to improve and your feedback is really important to us. Please let us know if there’s anything we could do that would help to improve your experience.

This box is for feedback only; please do not use this space to note any account details or requests.