Submit my meter reading

The quickest way for you to provide your meter reading to us is through My Account.

Click the link to register.

Alternatively, complete the form below.

Fields marked with * are mandatory.

  • 1Your details and reading

Customer number
(e.g 1234567-8) *
Name *
Telephone number
Mobile number
Email address *

Reading taken (white and black numbers not the red). *
Date your reading was taken *
If you have a photo of your reading upload it here (Max file size 3mb)
Please use this space to tell us any additional information about your reading or to give details for a second meter if you have one.

This form will go to a dedicated team who will take the necessary action. If you need to tell us about something different or need further assistance, please click the link where you can Contact us (opens in a new window).


Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges. We also collect charges on behalf of Thames Water and Anglian Water who provide sewerage services in our supply area.

Read our full privacy policy here>>