View all current alerts (5)
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Hello. Sign in.
You are here : At Home > Metering > Metering Journey > No digging
If you’ve had your water meter for more than two years, you’re hopefully already saving water.
Just had your meter fitted? You can now start saving water! Continue to pay (the same way) as you do today for up to two years… or let us know if you want to move to a metered bill straight away.
Switching to a metered bill – You can change to a metered bill anytime during the next two years. Please note, if you do this you will not be able to switch back to an unmetered bill.
Your meter, your choice! Click here to find out how to change to a metered bill.
Water your plants in the morning or evening when it’s cooler, this will help stop the water from evaporating.
Within 6 months of installing your meter, we’ll send your first cost comparison letter – showing how much you would be paying on a metered bill.
6 months after your first cost comparison letter, we’ll send you another one – showing how much water you’ve used and how much you would be paying on a metered bill.
Another 6 months has gone and the third cost comparison letter is on your doorstep. Keep checking to see how much water you’ve used and how much you would be paying on a metered bill.
Your fourth and final cost comparison letter will be shared two years after we’ve installed your water meter, hopefully all our water saving tips would have helped you with your water usage habits.
Great news! To help you save water, save energy and save money, with every meter fitted we’re offering a Home Water Efficiency Check (worth around £80) absolutely FREE!
Our technicians are visiting your area to carry out Free Home Water Efficiency Checks. Find out more how you can benefit from using less water - to find out more or book an appointment today click here
Welcome to your metered bill… better for your community and the environment! Now that you’re paying for the water you use, we’ll stop your cost comparison letters and will send your metered bills every 6 months. If you haven’t already explored our other tariffs, check them out now to see if we can help you. And remember, keep saving water!
For more information about your bill Click here
Washing-up with a bowl or filling the basin uses 60% less water than leaving the tap running.
If you have a dishwasher stack it up, look out for the ‘eco’ or ‘economy ‘setting – this uses less water and energy with the same quality wash as a normal setting!
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch