Interruption to your water supply - UB7 - West Drayton
New customer? Start here.
Save time and manage your account online
With My Account you can view your balance, get instant statements, update your details and more whenever you choose
Register/ Log in
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
What's your Water Footprint?
Find out how, and where, you use the most water in your home and discover easy ways to start water saving.
Take the quiz
You are here : At Home > Metering > Apply for a meter
Before you start - what you need to know
When installing meters in properties built before 1996, it may be necessary to replace old metal pipes. Some older electricity systems still rely on the supply pipe providing an 'earth' - this is now prohibited. If you believe your property may have this system, you should contact a qualified electrician to ensure you have an adequate earth. Any costs involved cannot be reimbursed by Affinity Water.
Fields marked with * are mandatory.
Please note you must be present at the time of the visit.
We are currently experiencing a very high volume of applications. Although we plan for this seasonal increase in demand, unfortunately there may be a delay finding an appointment. We are working hard to rectify this.
Please note: all available appointments are shown on the booking calendar.
Please use the arrows below (< or >) to see more dates.
If you would like us to send you a reminder for your upcoming appointment, please select your preferred contact method and complete your details below:
Please tell us a bit more about you. This helps us to make sure your bill is accurate and identify any changes to your water usage.
Please include everyone who will use water at the property, including children.
Low use: Take showers in preference to baths (but not power shower) Infrequent use of washing machine Absent from house during the day.
Average use: Regular baths and showers (including power shower) Washing machine used daily Occasionally use dishwasher.
High use: Frequent full baths or frequent use of power shower Heavy use of washing machine Frequent toilet flushing eg working at home or retired Use water softener.
We try to fit the water meter outside the property, if this is not possible then we try to fit internally. You are responsible for making sure your internal stop tap is accessible and working.
Please tell us if you have any further information about your installation or any special circumstances
Frequently asked questions
Will I save on a meter?
How do I apply for a meter?
What is the Water Metering Programme?
Is the Water Metering Programme a way of making money ?
How do I switch to a metered bill after a compulsory meter is installed?
Do you need a permission to fit a meter inside a property boundary?
Will you fit meters to all properties in a road on the same day?
Do you need access to my property to fit a meter?
Can I water my garden if I have a meter?
What if I already have a water meter?