Serving parts of North West London and the Home Counties.

Meter reading


The quickest way for you to provide your meter reading to us is through My Account.

Click the link to register.

Alternatively, complete the form below.


Fields marked with * are mandatory.

  • 1Your details

  • 2Your reading

Your details

Your name *
Company name if applicable
Telephone number
Email address *

Your account

We need to identify your account. Please provide either ONE of the following:

  • a customer reference number which can be found on your bill (e.g 1234567-8 or 123456-7) or
  • the full address of the property where we supply water.

Please make sure you give at least one of the details requested above to identify your account. We show  both on the form, but these are not compulsory fields, as customers may only have access to limited information.

You are welcome to complete all the fields if you wish.

Customer number
(e.g 1234567-8 or 123456-7)
Your customer number is found on your bill. Enter in the format 1234567-8 or 123456-7, please enter the number in full.


Full address of the property where we supply water (including the postcode).