Serving parts of North West London and the Home Counties.



 Leaflets &    Reports


Here's our latest customer leaflets and publications which provide helpful advice on our services.  If you can't find what you need give our customer service team a call.

If you're looking to complete a form, try our online forms area.


Your water at home

About your water service

Code of Practice for pipelaying

Code of Practice for Leakage (South East Region)

Complaints procedure

Leaks on supply pipes

Looking after water in your home

Replacing your water mains

Water fittings regulations

Water Quality Report 2015

Water reuse systems - advice & guidance


Extra Assistance

Help with payment problems

Assistance guide

Safeguard registration form


Helpful tips

Tips for reducing your water bill

Tips to save water, energy and money

Tips to protect your property from burst pipes


Our charges

Average bill information for residential customers 2017/18

Statement of Significant Changes - End Customer Charges 2017/18

Statement of Significant Changes - Wholesale Charges 2017/18

Charges Scheme (Household) 2016/17

Charges Scheme (Infrastructure Scheme) 2016/17

Charges Scheme (Non-Household) 2016/17

Charges Scheme (Wholesale) 2016/17

Wholesale Charges - Board Assurance Statement 2017 - 18

Wholesale Tariff Document 2017 - 18

Schedule of Wholesale Charges 2017 - 18