Serving parts of North West London and the Home Counties.



 Leaflets &    Reports

Leaflet icon


Here's our latest customer leaflets and publications which provide helpful advice on our services.  If you can't find what you need give our customer service team a call.

If you're looking to complete a form, try our online forms area.


Your water at home

About your water service

Customer Charter

Complaints procedure

Leakage code of practice

Looking after water in your home

Replacing your water mains

Water fittings regulations

Water Quality Report 2017

Water reuse systems - advice & guidance


Extra Assistance

Help with payment problems

Assistance guide

Safeguard registration form


Helpful tips

Tips for reducing your water bill

Tips to keep you safe and save you money - for your gas, electricity and water

Tips to save water, energy and money

Tips to protect your property from burst pipes


Our charges


Charges Scheme 2018/19

End Customer Charges Compliance Statements 2018/19

Statement of Significant Changes - Charges Scheme 2018/19



Charges Scheme (Household) 2017/18

Charges Scheme (Statement of Assurance) 2017/18 

Average bill information for residential customers 2017/18

Statement of Significant Changes - End Customer Charges 2017/18