Serving parts of North West London and the Home Counties.



Leaflets & Reports

Leaflet icon


Here are our latest customer leaflets and publications

If you would like any of the information in large print, braille or audio. Please call us on 0345 357 2406 or complete our priority services form.


Your water at home

About your water service

Customer Charter

Complaints procedure

Leakage procedure

We’re working in your area

Water fittings regulations

Water Quality Report 2018

Water reuse systems - advice & guidance


Priority Services

Help with payment problems

Priority Services guide

Priority Services form


Helpful Tips

Tips for reducing your water bill

Tips to keep you safe and save you money - for your gas, electricity and water

Tips to save water, energy and money

Tips to prepare for winter and prevent burst pipes


Our charges


Charges Scheme 2019/2020

Charges Scheme Charges Assurance Statements 2019/2020



Charges Scheme 2018/19

End Customer Charges Compliance Statements 2018/19

Statement of Significant Changes - Charges Scheme 2018/19



Charges Scheme (Household) 2017/18

Charges Scheme (Statement of Assurance) 2017/18 

Average bill information for residential customers 2017/18

Statement of Significant Changes - End Customer Charges 2017/18