Serving parts of North West London and the Home Counties.

Cleaning our water mains

Why do we need to clean the water mains?

The water we provide you is of a very high quality. However, over time, natural sediments may build up in our pipe work. If these are left, you could occasionally experience some discolouration of your water. As part of our routine maintenance programme, we carry out regular activity to flush the water mains to remove these sediments, where this is required.

 

About our works

We are principally employing a technique called Ice pigging to clean the majority of the trunk main network. Trunk mains supply water from our water treatment works and storage facilities such as our towers and reservoirs, into the local distribution network. Local distribution mains, those pipes that supply water from trunk mains to customer’s homes, will be cleaned by means of a systematic flushing programme.

To understand more about how we clean the water by ice pigging or mains flushing click here.

 

Where we are working

 

Toot Hill, Chipping Ongar: 9 – 10 January 2017

We will be carrying out flushing activities from 9 – 10 January 2017, in the Toot Hill area, Chipping Ongar.

Please see below for more details of what street we are working in:

11 January - Berwick Lane, Cumley Road, Drapers Corner, Epping Road, Greensted Road, Hill Crest Road, Mutton Row, Old Rectory Road, School Road, Toot Hill Road

12 January - Mill Lane, Toot Hill Road

16 January - Blake Hall Road, Greensted Road, Pensons Lane

 

Directly affected properties will be notified in writing 48hours in advance of any interruption of supply.

Tye Green, Harlow: 9 – 10 January 2017

We will be carrying out flushing activities from 9 – 10 January 2017, in the Tye Green area, Harlow. Please see below for more details of what street we are working in:

 

9 January - Cecil Court, Parnall Road, Pegrams Road, Perry Road, Peterswood, Pincey Brook Road, Risdens

10 January - Long Banks

 

Directly affected properties will be notified in writing 48hours in advance of any interruption of supply.

Nine Ashes Area, Chipping Ongar: 17 – 19 January 2017

We will be carrying out flushing activities from 17 – 19 January 2017, in the Toot Hill area, Chipping Ongar. Please see below for more details of what street we are working in:

 

17 January - Chelmsford Road, Fingrith Hall Lane, Norton Heath, Willingale Road

18 January - King Street, Rookery Road

19 January - Nine Ashes Road, Rookery Road, The Rookeries, Woolmongers Lane

 

Directly affected properties will be notified in writing 48hours in advance of any interruption of supply.

Epping - November 2016 - March 2017

We will be carrying out flushing activities from November 2016 - March 2017 in the Epping area. Please see below for more details of what areas we will be working in:

Chipping Ongar, Coopersale, Epping, Greensted, Greensted Green, Kelvedon Hatch, Little End, Marden Ash, Navestock, Stanford Rivers, Theydon Garnon, Theydon Mount, Toot Hill

Directly affected properties will be notified in writing 48hours in advance of any interruption of supply.

 

Old Harlow - November 2016 - March 2017

We will be carrying out flushing activities from November 2016 - March 2017 in the Old Harlow Area.

Below is a map outline of where we will be working. Directly affected properties will be notified in writing 48hours in advance of any interruption of supply.

Latton Bush - November 2016 - March 2017

We will be carrying out flushing activities from November 2016 - March 2017 in the Latton Bush area.

Below is a map outline of where we will be working. Directly affected properties will be notified in writing 48hours in advance of any interruption of supply.

Pinnacles - November 2016 - March 2017

We will be carrying out flushing activities from November 2016 - March 2017 in the Pinnacles area.

Below is a map outline of where we will be working. Directly affected properties will be notified in writing 48hours in advance of any interruption of supply.

 

Find out how our works may affect you

  • Your water may be interrupted between 10.00pm and 6.00am

  • Your water may become discoloured or cloudy. Discoloured water is not harmful to health. You should run the first mains-fed tap in your house at a normal rate for up to 30 minutes. Metered customers who experience discoloured water as a result of this work should ring our customer centre on 0800 521 660, as you may be given an allowance on your bill.

  • You may experience lower water pressure

  • You may notice there is a change in taste or odour after the work is completed, this will almost certainly be associated with the mains flushing process

 

To find out if there is any planned work being carried out in your area, please click here to search our Customer Zone.

 

 

 

 

 

 

 

Let us know your feedback

Fields marked with * are mandatory.

    How easy was it for you to find and/or understand the information on this page today?

    .

    Rating
    Comments *

    This box is for feedback only. If you have any queries about your account or water please contact us.

    Please do not use this space to note any account details or requests.

    If you would like a response please enter your name and address below

    Name

    Name

    Email

    Email