Serving parts of North West London and the Home Counties.

Cleaning our water mains

Why do we need to clean the water mains?

The water we provide you is of a very high quality. However, over time, natural sediments may build up in our pipe work. If these are left, you could occasionally experience some discolouration of your water. As part of our routine maintenance programme, we carry out regular activity to flush the water mains to remove these sediments, where this is required.

 

About our works

We are principally employing a technique called Ice pigging to clean the majority of the trunk main network. Trunk mains supply water from our water treatment works and storage facilities such as our towers and reservoirs, into the local distribution network. Local distribution mains, those pipes that supply water from trunk mains to customer’s homes, will be cleaned by means of a systematic flushing programme.

To understand more about how we clean the water by ice pigging or mains flushing click here.

 

Where we are working

 

Chipping, Ongar: 6 February - 23 February

We will be carrying out flushing activities from 6 - 23 February in the Chipping (Ongar) area. Directly affected properties will be notified in writing 48hours in advance of any interruption of supply.

Please see below for more details of what streets we will be working in:

Date Street
6 - 7 Feb Abigail Court, Acres Avenue, Aukingford Gardens, Aukingford Green, Barker Way, Betjeman Way, Brookfields, Coles Close, Cripsey Avenue, Epping Road, Fyfield Road, Kimptons Close, Milton Crescent, Moreton Road, Queensway, Shelley Close, Shortlands Avenue, Springfield Close, St Peter's Avenue, Walter Mead Close
8 - 9 Feb Chelmsford Road, High Ongar Road, Mill Grove, The Street
13 Feb Mill Grove, Mill Lane, Millfield
14 - 15 Feb Bansons Way, Barron's Close, Bowes Drive, Churchill Close, Great Lawn, Great Stony Park, High Street, Love Lane, Mark's Avenue, Mayflower Court, Mayflower Way, Onslow Gardens, Roding View, Shakletons, Station Approach, The Johns, Victoria Road, Weighbridge Court
16 Feb Church Road, Gardens Fields, London Road, Romford Road, Sandon Place, Stanford Rivers Road
20 - 21 Feb Banson's Lane, Bansons Mews, Bansons Way, Bansons Yard, Battle Court, Brentwood Road, Bushy Lea, Carters Yard, Castle Street, Cloverly Road, Coopers Hill, Crossbow Court, High Street, Hunters Chase, Livingstone Close, Longfields, Shakletons, St Martin's Mews, Stanley Place, The Elms, Tower Court, Turret Court
22 Feb Ferrys Chase, Green Walk, Kettlebury Way, Landview Gardens, Mead Walk, Parkland Way, St James' Avenue, The Spinney, Woodland Way
23 Feb Fairbank Close, Fairfield Road, Glebe Road, Greenstead Road, Jacksons Close, Kilnfield, Millbank Avenue, Rodney Road, Turners Close

Epping - November 2016 - March 2017

We will be carrying out flushing activities from November 2016 - March 2017 in the Epping area. Please see below for more details of what areas we will be working in:

Chipping Ongar, Coopersale, Epping, Greensted, Greensted Green, Kelvedon Hatch, Little End, Marden Ash, Navestock, Stanford Rivers, Theydon Garnon, Theydon Mount, Toot Hill

Directly affected properties will be notified in writing 48hours in advance of any interruption of supply.

 

Old Harlow - November 2016 - March 2017

We will be carrying out flushing activities from November 2016 - March 2017 in the Old Harlow Area.

Below is a map outline of where we will be working. Directly affected properties will be notified in writing 48hours in advance of any interruption of supply.

Latton Bush - November 2016 - March 2017

We will be carrying out flushing activities from November 2016 - March 2017 in the Latton Bush area.

Below is a map outline of where we will be working. Directly affected properties will be notified in writing 48hours in advance of any interruption of supply.

Pinnacles - November 2016 - March 2017

We will be carrying out flushing activities from November 2016 - March 2017 in the Pinnacles area.

Below is a map outline of where we will be working. Directly affected properties will be notified in writing 48hours in advance of any interruption of supply.

 

Find out how our works may affect you

  • Your water may be interrupted between 10.00pm and 6.00am

  • Your water may become discoloured or cloudy. Discoloured water is not harmful to health. You should run the first mains-fed tap in your house at a normal rate for up to 30 minutes. Metered customers who experience discoloured water as a result of this work should ring our customer centre on 0800 521 660, as you may be given an allowance on your bill.

  • You may experience lower water pressure

  • You may notice there is a change in taste or odour after the work is completed, this will almost certainly be associated with the mains flushing process

 

To find out if there is any planned work being carried out in your area, please click here to search our Customer Zone.

 

 

 

 

 

 

 

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