Serving parts of North West London and the Home Counties.

If you have a burst pipe

If your pipes burst, you must try to minimise any damage from escaping water by following these steps.

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 Example of an internal stop tap

1. Immediately turn off your stop taps and make sure your central heating boiler is turned off. 

Most stop taps are fitted under the kitchen sink and can be closed by turning clockwise. Watch Rob show you how in our handy How to guide Finding your inside stop tap.

 Draining your system icon

2. Drain your water system

You can do this by turning on all the cold taps in the house and, once you have turned off the boiler or immersion heater, turn on all the hot taps. 


 Sponge icon

3. Soak up or block off escaping water.

If water has leaked near your electrics or into electrical appliances, switch them off at the mains.

Do not touch any wet electrical fittings.

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4. You might need a plumber to fix the leaking pipe.

You may find the WaterSafe scheme useful for finding an approved plumber. We have also teamed up with HomeServe to offer our customers home emergency cover, please click here for more information.