Serving parts of North West London and the Home Counties.

How to...find your outside stop tap


 

Finding your outside stop tap.

If you cannot turn your water off at the inside stop tap and need to use the outside stop tap, the video can help but here are the main points.

  • Before you turn off your external stop tap, check that you’re not on a shared supply, so one stop tap serving more than one property. If you live in a flat, check with your landlord or your management company before you turn the water off.

  • You’ll need a flat headed screwdriver and a torch. You might also need a stop tap key which you can get from your local DIY store.

  • Go to the boundary of your property. You are looking for an 8 inch/20cm iron or plastic cover. It should be marked with a W or WM or the word WATER.

  • Use the screwdriver or stop tap key to lift the cover. Lift out the frost pad.

  • You may see your water meter with the stop tap beside it or just the stop tap.

  • Turn the stop tap CLOCKWISE or to the right to turn the water OFF and ANTI-CLOCKWISE or to the left to turn it ON. Go carefully because some of our stop taps only require a quarter of a turn, so don’t over-tighten them.