Serving parts of North West London and the Home Counties.

How to video guides

Thousands of customers contact us every day asking advice on a variety of issues to do with the water supply in their home. Rob King, one of our customer service technicians, has made a series of films to help you sort out some of the most common issues. Click on each film to find out more. 

To view the commentary in text format please click here


How to lag your pipes

Lag your pipes

Duration - 02:09

Summary : Winter can be very harsh, and it often takes it toll on your pipe work. Here Rob shows you how to lag your pipes at home to try and prevent them freezing over the colder months.

Wrap up warm in winter


How to manage high consumption

Manage high consumption

Duration - 02:25

Summary : Has your bill significantly increased? Watch as Rob guides you through a process of checking where excess usage or leaks might be occurring and what to do next.

Stop that drip – tap repair
HomeServe plumbing & drainage service


Dealing with frozen pipes

Dealing with frozen pipes

Duration - 00:32

Summary : Got no water? Unfortunately Jack Frost often gets the better of our pipes, but don’t panic. Here Rob gives you advice on how best to deal with them to get your home back in working order as soon as possible.

Further frozen pipe information


Finding your outside stop tap

Finding your outside stop tap

Duration - 00:47

Summary : It's really important to know where your stop taps are. Here Rob gives you tips on how to locate your outside stop tap and what to do in an emergency.

Problems with water pressure
Who is responsible for water pipes in my home?


Finding your inside stop tap

Finding your inside stop tap

Duration - 00:37

Summary : It's really important to know where your stop taps are. Here Rob gives you advice on how to locate your inside stop tap and how to keep it in good working order.

Who is responsible for water pipes in my home?
Information about a SureStop switch


Reading your water meter

Reading your water meter

Duration - 00:44

Summary : It's really easy to take a meter reading. Watch as Rob shows you what to do and the various ways to submit a reading to us.

How much water do I use?
Water efficiency advice
Submit a meter reading online
Text the word READ followed by your customer number (found on your bill) then your reading to 07781 474 715


Preventing future problems

Preventing future problems

Duration - 00:59

Summary : What would you do with a burst pipe or a dripping tap? Prevention is always better than cure. Rob gives you some advice on looking after your water pipes to keep them in tip top condition.

Industry approved plumbers


Water efficiency in the home

Water efficiency in the home

Duration - 02:51

Summary : Want to know an easy and quick way to save money on your water and energy bills? Then let Rob show you how to become more water efficient inside your home with helpful advice and freely available water saving devices.

Find out about Water efficiency products


Water efficiency outside

Water efficiency outside

Duration - 02:29

Summary : Save water, energy and money by letting Rob show you how to become more water efficient outside your home and in the garden.

Saving water in the garden


Fitting a water saving device - Save a Flush

How to install a water saving device
- Save a Flush

Duration - 00:36

Summary : Fitting a water saving device can save up to 2.5 litres of water with every flush. Find out which device works best in your system and watch Rob show you how to go about installing one.

Order a free water saving device
Water efficiency advice


Discoloured or aerated water?

Discoloured or aerated water?

Duration - 01:49

Summary : Do you have discoloured or aerated water? There is no need to be alarmed, watch our video and let our resident expert Rob explain the causes of this and possible solutions.

Further information about the quality of your drinking water

 


Tastes and odours from your water supply?

Tastes and odours from your water supply?

Duration - 02:57

Summary : On rare occasions you may notice a different taste or odour from your water supply. Here, Rob explains the causes of this and possible solutions.

Further information about the quality of your drinking water


Dealing with bogus callers

Dealing with bogus callers

Duration - 00:31

Summary : Unfortunately bogus callers (people pretending to work for us) are sometimes a problem in our area. We want you to feel as safe as possible in your home, so here Rob gives you tips on what to do if someone knocks at your door, and how to check if they are a genuine caller.

Join our safeguard scheme (register for a password)