How to video guides
Thousands of customers contact us every day asking advice on a variety of issues to do with the water supply in their home. Rob King, one of our customer service technicians, has made a series of films to help you sort out some of the most common issues. Click on each film to find out more.
To view the commentary in text format please click here
Duration - 02:09
Summary : Winter can be very harsh, and it often takes it toll on your pipe work. Here Rob shows you how to lag your pipes at home to try and prevent them freezing over the colder months.
Wrap up warm in winter
Duration - 00:32
Summary : Got no water? Unfortunately Jack Frost often gets the better of our pipes, but don’t panic. Here Rob gives you advice on how best to deal with them to get your home back in working order as soon as possible.
Further frozen pipe information
Duration - 00:59
Summary : What would you do with a burst pipe or a dripping tap? Prevention is always better than cure. Rob gives you some advice on looking after your water pipes to keep them in tip top condition.
Industry approved plumbers
Duration - 02:51
Summary : Want to know an easy and quick way to save money on your water and energy bills? Then let Rob show you how to become more water efficient inside your home with helpful advice and freely available water saving devices.
Find out about Water efficiency products
Duration - 02:29
Summary : Save water, energy and money by letting Rob show you how to become more water efficient outside your home and in the garden.
Saving water in the garden
Duration - 00:31
Summary : Unfortunately bogus callers (people pretending to work for us) are sometimes a problem in our area. We want you to feel as safe as possible in your home, so here Rob gives you tips on what to do if someone knocks at your door, and how to check if they are a genuine caller.
Join our safeguard scheme (register for a password)