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Leaks inside your property or on private landIf you have a leak inside your home or on your property, i.e. inside your property boundary, then you or your landlord are responsible. You may share responsibility if your property is on a shared supply. If you are a home owner, you should contact a plumber or your insurer, if you have a home protection policy. If you are a tenant you should contact your landlord or their repair team.HomeServe offers our customers a cost-effective and reliable solution in the event of a plumbing, drainage or water supply pipe emergency. This service is offered to our customers who do not hold a HomeServe insurance policy and provides Instant Cover with a value promise.
So, whether you have an internal leak, a blocked sink or toilet, a dripping tap or a range of other household emergencies, give HomeServe a call on 0800 032 7593, and they will be happy to help. Don't forget to mention that you are an Affinity Water customer and quote reference V10 to benefit from any special discounts.Leaks from the mains on the public highwayIf the leak is of fresh water on the public footpath or roadway outside your property boundary, we are usually responsible. You can tell us about the leak by clicking on this link -reporting a leak Drainage emergenciesUnfortunately, we are not able to help with drainage emergencies. Please click on this link to find out who is responsible in your area - Drainage emergenciesSupply pipe leaksWe have a detailed customer information leaflet covering supply pipe leaks. The following is a brief summary of the assistance we offer and you can find the full booklet by clicking on this link.In most cases, the pipework on your property running from the stopcock in the pavement to your internal stopcock, known as the supply pipe, is your responsibility and although we have no legal obligation to maintain it in most cases we will do the following:
If you prefer to speak to us, you can call us on 0345 357 2401 (Metered Accounts) or 0345 357 2402 (Non-metered Accounts).
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Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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