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What is the Low Income Fixed Tariff

Our Low Income Fixed Tariff is for customers on a low income or who are claiming benefits. If eligible, you will receive a reduced fixed bill for the year that can be spread monthly.

To be eligible you must either:

A) have a household income of less than £16,105 excluding benefits.

Or

B) claiming one of the following benefits:
Housing Benefit
Income related Employment and Support Allowance
Income Support
Job Seeker’s Allowance
Pension Credit
Universal Credit


Supporting documents
If you are eligible, you'll need to supply supporting evidence when you apply.

Apply for the Low Income Fixed Tariff >>


If you prefer to speak to us, you can call us on 0345 357 2401 (Metered Accounts)  or 0345 357 2402 (Non-metered Accounts). 

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