How can we help?

We couldn't find what you were looking for, but here are some of our commonly asked questions

Will I save on a meter?

Can I add or remove someone from my account?

How do I cancel my Direct Debit?

I am moving house, what do I need to do?

What is the Low Income Fixed Tariff

Do I have to pay a bill for a empty home?

How can I change my details?

I need help paying my bill

How can I pay my bill?

If I change to paperless bills, what happens if I need a bill as proof of address?

If you prefer to speak to us, you can call us on 0345 357 2401 (Metered Accounts)  or 0345 357 2402 (Non-metered Accounts). 

Opening Hours: Mon-Fri 8am to 6pm - Saturday 8am to 2pm