Serving parts of North West London and the Home Counties.


Your bill explained


Your new style bill

We are always working on ways we can improve and based on customer feedback we have created a new look bill. We hope you will find it clearer and easier to understand.

The new bill is being introduced over the coming months, so you may receive a bill with the existing design before you are switched to the new one.

With anything new, you may have a few questions, so please see our detailed breakdown for more information.


Click on the link below for a detailed breakdown of your bill

Non-Metered >>

Metered >>


Don’t know if your account is metered? Here’s how you can tell

  • If you have a bill handy it will say at the top if your account is metered or non-metered.

  • Check if you have a meter in your front garden/footpath. Occasionally we fit meters inside the home, in this case, it might be under your kitchen sink.


View your bills online

You can view and download your bills or statements at any time via My Account. Simply log in or register and select ‘View My Latest Bills’ from the top right menu.