Serving parts of North West London and the Home Counties.

Disconnection of Service




  1. Our planning team checks your application.

  2. Our planner will call you within 5 working days to propose an disconnection date. The date will be within 21 calendar days if there are no extraordinary conditions.If your works are considered extraordinary we will confirm this in writing. You can request a later installation date if this suits your build programme (if you do opt for this we confirm the date in writing).

  3. If required, we will apply to the Highways Authority for a Street works permit. They have 3 working days to respond to us.

  4. The permit status is confirmed and any conditions are noted. If this affects your disconnection date we will contact you, otherwise we will confirm your date on our schedule.




  1. Our site agents may visit the area before their disconnection team arrives (you do not have to be present).

  2. On the scheduled day our disconnection team will arrive to start the work.

  3. Our disconnection team will remove the meter and boundary box, cap the supply pipe and remove the ferrule on the main. When everything is disconnected the team will leave site.

  4. If any reinstatement is required this will be completed no more than 3 working days after the disconnection work.


Apply for a Disconnection of service >>