Serving parts of North West London and the Home Counties.

Disconnection of Service



Disconnection of service application process infographic


  1. Submit your Section 45 Application for a disconnection of service, complete the sections that are applicable to you.

  2. We will confirm we have everything needed to answer your enquiry within 5 calendar days of receiving your application.

  3. We will design your connection which may include a site visit by a technician.

  4. We will send you a cost advice 28 calendar days after receiving the full and complete information.

  5. Then you decide if you wish to proceed with the disconnection.


Payment and Request your disconnection

Payment and request your disconncection process infographic


  1. After you have decided to go ahead with a the disconnection, select your preferred payment method, complete the cost advice by signing the declaration form, then send them back to us by post or email and make the payment.

  2. Advise us when you would like the disconnection to take place.

  3. We pass your application to our planning team.


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