Serving parts of North West London and the Home Counties.


Direct Debit


Take the hassle out of remembering to pay your bill by signing up to pay by Direct Debit.

Simple, convenient and secure, Direct Debit is the automated payment method of choice by bill payers.


Why should I sign up to Direct Debit?

  • Peace of mind - you can rest assured your payments will always be made on time

  • Time saving - no more precious minutes wasted on the phone or online

  • Stress saving - one less thing to remember

  • Control - you can choose the date and frequency you pay


How do I sign up?

  • You can sign up by clicking on ‘Set up a Direct Debit’ in My Account. Go to My Account >>

  • If you haven’t registered for My Account, then you can do so now. You simply need your email address and customer number (found at the top right of your bill). Get started with My Account >>


What happens if I am on a meter and my water charges go up or down?

Your water usage can change depending on the time of year or number of people staying in your house. Your Direct Debit payment will change to reflect this, but don't worry, if the amount or date you pay changes, we'll let you know at least 10 working days prior to taking payment.