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Latest news

Our News Letters



As of 13th May, we have commenced the remobilisation process of our supply chain and associated construction activities. This follows the latest government announcement on Sunday 10th May, where the Prime Minister addressed the nation to provide a plan for both beating the virus and the ‘first sketch’ of a roadmap for reopening society. The COVID-19 Recovery Strategy sets out the plan to ‘return life to as close to normal as possible, for as many people as possible, as fast and fairly as possible, in a way that avoids a new epidemic, minimises lives lost and maximises health, economic and social outcomes’.

The Prime Minister confirmed that, whilst those that can work from home should continue to do so, anyone that can’t, which includes those in construction and manufacturing, is actively encouraged to go to work but to avoid travelling on public transport where possible. To be clear, the industry must comply with the latest Government advice on Covid-19 at all times.

What are we doing to support the construction industry

  • We have commenced the process of remobilising our construction, planning, surveying and support teams.
  • We have worked with our contract partners to ensure teams are able to work safely on sites and in the public, including the provision of individual COVID-19 RAMS
  • We have been assessing previously scheduled activity and any new requests for work and have plans in place to support the new programme
  • Previously scheduled activity will be given priority in the new programme and we will also continue to prioritise those jobs that meet our ‘essential’ works categorisation (risk to water quality, risk to health & safety and severe issues with existing water supplies)

Water on your site - If you have had to suspend work on site due to the current situation, please make sure you consider water quality before you remobilise any sites and need to use water supplies. You may need to consider carrying out a systematic flushing programme before you remobilise any sites and use water supplies. This will remove any natural sediment that may have built up in the pipework. You can find regularly-updated guidance on the Water UK website.

We recognise that your on-site health and safety requirements will have changed, so please send any updated Risk Assessment Method Statements (RAMS) to your project manager or to

To reiterate, the safety of our teams, supply chain and general public are our number one priority and we will align with any new Government guidance. Please bear with us as we seek to return to as close to normal operations as we possibly can.

If you have any questions, please get in touch.

New Connections Charging Arrangements 2020/2021

Our Consultation for New Connections Charging Arrangements 2020/2021 has now closed.

For Consultation Responses and Conclusions (PDF 952KB) >

New Connection Charging Rules changes

Ofwat’s Charging Rules for New Connections Services are changing for charges set from 01 April 2020:

The key items that will change are Income Offset and Asset Payments. Please refer to the following Ofwat publications for details:

For Consultation: Charges Scheme Rules from April 2020 (PDF 818KB) >

For Consultation: Charging Rules for New Connection Services (English Undertakers) from April 2020 (PDF 911KB) >

Affinity Water will publish an Draft Charging Arrangements for New Connections Services 2020/2021 for consultation when the details are confirmed.

Charging Arrangements for New Connections Services 2019/20

Following publication on 14 January 2019 of Ofwat’s Charging Rules for New Connection Services (20 December 2018) we provided developers and stakeholders the opportunity to comment on our draft Charging Arrangements for New Connections Services 2019/20.

We published the final version on 1 February 2019.

View the Charging Arrangements for New Connections Services 2019/20 (PDF 2.06MB) >

Changes to new connections charges

Ofwat’s new rules for new connections charging comes into force on 01 April 2018 and all companies are being asked to change the way they charge customers for new connections.

We've been keen to hear your views, so have recently been consulting with our stakeholders on our proposals. The consultation closed on Monday 23 October 2017. However, following receipt of additional feedback from our stakeholders we have decided to take more time to consider these responses before we finalised our proposals. Your feedback has contributed for the development of our Charging Arrangements for New Connection Services 2018/2019.

We will be reviewing these Charging Arrangements every year and we welcome your feedback at any time. Please contact us if you have any questions or views which can help us improve our Charging Arrangements.

View the consultation document (PDF 278KB)

Developments - Manage your scheme online

July 2017

We have created an online area for you to apply and manage your scheme. This will help improve the way we interact with our customers and developers.

In one location, you will be able to apply and manage your schemes, track their progress and communicate directly with us.

You will benefit from:

  • Viewing the lifecycle of your scheme from enquiry to delivery and final accounting
  • Finding answers to your questions in our Knowledge Base
  • Communicate with us directly via your online account
  • View the latest update without picking up the phone

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Retail Market

March 2017

The new Retail Market which opens on 1st April 2017 requires all water connections to Affinity Water Limited’s network to be registered with a retailer. A developer requesting a connection should choose a retailer and inform us of their choice. If they do not then they will be allocated a retailer by the Market Operator after the connection is made.

Within the new retail market Affinity Water Limited are recognised as a Wholesaler, and will carry out any work to complete your water connection.

View a list of current Retailers

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