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For a quick and easy guide to the connections process please view our 5 steps to connection document.
Please note: If the new connection is for Non-Household premises, a Retailer must be selected by the Developer. View a list of current Retailers.
Please Note: Services greater than 50mm in outer diameter require disinfection before they can be connected. Please see our “Disinfection of Services (link to document)” leaflet for more information.
Please Note: For Non-Household connections the Wholesaler shall notify the Market Operator within 5 Business Days of the connection having been made, in accordance with the Market Terms. You will be billed for the water used by your Retailer. Any changes to the ownership or responsibility for payment of water charges should be directed to your chosen Retailer. You are also able to switch your provider of Retail services.
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