- Our site agents may visit the area before their installation team arrives (you do not have to be present).
- On the scheduled day our installation team will arrive to start the work. Please confirm you're ready for connection.
- Our installation team will complete the installation of our new pipework and connect to yours. They will install the new meters and are required to prove the supply and confirm the postal address. When everything is installed the team will leave site
- If any reinstatement is required this will be completed no more than 3 working days after the installation work
- For further information, please click here
Please Note: For Non-Household connections the Wholesaler shall notify the Market Operator within 5 Business Days of the connection having been made, in accordance with the Market Terms. You will be billed for the water used by your Retailer. Any changes to the ownership or responsibility for payment of water charges should be directed to your chosen Retailer. You are also able to switch your provider of Retail services.