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Friday 8:30am - 4:30pm.
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The new Retail Market which opened on 1st April 2017 requires all commercial water connections to Affinity Water Limited’s network to be registered with a retailer. Learn more
Pre-development frequently asked questions
Choosing a self-lay provider
New appointments and variations (NAV)
Installation guide (PDF 192KB)
We aim to provide you with cost advice within 28 calendar days of receiving your application.
1. Retailer required
If premises are non-household select a retailer.
Submit your S55 application.
We confirm we received everything.
4. Design, survey & cost
We work on the design, survey and cost.
5. Cost advice & proceed
We send cost advice. Tell us if you want to proceed.
1. Forms & payment
To proceed, select your preferred payment method and make the payment.
2. Send photographs
Send us photographs of your pipework.
We confirm if your installation meets the requirements.
4. Planning team
Your application is passed to our planning team.
1. Application review
Our planning team checks your installation details.
2. Propose an installation date
We call you to propose an installation date.
3. Notify your retailer
Notify retailer of the connection date.
4. Works permit and conditions reviewed
We review the works permit and conditions.
5. Confirm date
We will confirm the installation date.
1. Site visit
We may visit the site before installation.
2. Team arrives
Our team arrives on site to start digging.
Pipes and meters installed, then our team leaves site.
If required we will return to carry out a reinstatement.
5. Billing & switching
You will be billed by your retailer.
How Traffic Management works (PDF 187KB)
Are you ready for your new connection?
Call off your connection
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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