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Monday to Thursday 8:30am - 5:00pm
Friday 8:30am - 4:30pm.
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Installation guide (PDF 192KB)
We aim to provide you with cost advice within 28 calendar days of receiving your application.
1. Retailer required
If premises are non-household select a retailer.
Submit your application.
We confirm we received everything.
4. Design, survey & cost
We work on the design, survey and cost.
5. Cost advice & proceed
We send cost advice. Tell us if you want to proceed.
1. Forms & payment
To proceed, select your preferred payment method and make the payment.
2. Send photographs
Send us photographs of your pipework.
We confirm if your installation meets the requirements.
4. Planning team
Your application is passed to our planning team.
1. Application review
Our planning team checks your installation details.
2. Propose an installation date
We call you to propose an installation date.
3. Notify your retailer
Notify retailer of the connection date.
4. Works permit and conditions reviewed
We review the works permit and conditions.
5. Confirm date
We will confirm the installation date.
1. Site visit
We may visit the site before installation.
2. Team arrives
Our team arrives on site to start digging.
Pipes and meters installed, then our team leaves site.
If required we will return to carry out a reinstatement.
5. Billing & switching
You will be billed by your retailer.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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