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You are here : At Home > Need help with your bill? > Susan

Susan is coping with a bereavement

Susan’s partner passed away and she is feeling overwhelmed with grief. She is finding it difficult to deal with financial matters and has unopened letters and bills.

The direct debit payment for the water bill has been rejected and she received a reminder that payment is overdue and she has been charged for the failed payment.

How we helped

Susan worried about calling, because she thought she would be judged. We reassured her that we understood her circumstances and have helped many customers in similar situations.



If you can relate to Susan’s story, please get in touch

We know it's not easy making that first contact. Our customer affordability team are understanding and will not judge. Tell us about your circumstances and we'll be in touch with how we can help.

if you prefer to speak to us call 0345 357 2412

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Independent advice

We have listed a number of charities and organisations who specialise in aid for people living with disabilities.

Independent advice

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