View all current alerts (4)
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Hello. Sign in.
You are here : At Home > Need help with your bill? > Olivia
Olivia has been through the worst experience following the diagnosis of a serious illness for a member of her family. This has meant that Olivia has had to focus on the treatment for her loved one and this has impacted on the family income.
Olivia was shocked how quickly she got behind with the bills and, having never been in debt before, was worried about what might happen next.
Olivia worried about calling, because she thought she would be judged. We reassured her that we understood her circumstances and have helped many customers in similar situations.
We know it's not easy making that first contact. Our customer affordability team are understanding and will not judge. Tell us about your circumstances and we'll be in touch with how we can help.
if you prefer to speak to us call 0345 357 2412
Frequently asked questions
Here are some of our commonly asked questions
Will I save on a meter?
Can I add or remove someone from my account?
How do I cancel my Direct Debit?
I am moving house, what do I need to do?
Can I pay monthly?
What is the Low Income Fixed Tariff
Do I have to have a meter?
What are fixed charges?
How can I pay my bill?
I want to replace my mains water pipe
For customers who require urgent assistance during an incident. Please register for priority services so we can assist you in an emergency.
We have listed a number of charities and organisations who specialise in aid for people living with disabilities.
Use a benefits calculator to see what you're entitled to
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch