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You are here : At Home > Need help with your bill? > Olivia
Olivia has been through the worst experience following the diagnosis of a serious illness for a member of her family. This has meant that Olivia has had to focus on the treatment for her loved one and this has impacted on the family income.
Olivia was shocked how quickly she got behind with the bills and, having never been in debt before, was worried about what might happen next.
Olivia worried about calling, because she thought she would be judged. We reassured her that we understood her circumstances and have helped many customers in similar situations.
We know it's not easy making that first contact. Our customer affordability team are understanding and will not judge. Tell us about your circumstances and we'll be in touch with how we can help.
if you prefer to speak to us call 0345 357 2412
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