View all current alerts (2)
Contact us
How are we doing?
View our frequently asked questions >
contact us >
My Account
Sign in
New customer? Start here.
Customer Challenge Group
Our independent Customer Challenge Group advise, challenge and support us in development of our plans to ensure they reflect customer's priorities.
More about the CCG
Community Engagement Fund
Our Community Engagement Fund supports charities and community groups with funding for projects.
Learn more
River Lea restoration
Find out about the improvements we have made to the River Lea at Manor Park over the summer.
River Lea
Investor Relations, Finance Department Affinity Water Limited Tamblin Way Hatfield Hertfordshire AL10 9EZ
investor.relations@affinitywater.co.uk
Our business plan
Every five years, all water companies are required to submit a Business Plan to Ofwat, the economic regulator.
View our plan
Investor reports
See the latest Annual financial reports and investor updates.
View our reports
Tender opportunities
Are you a supplier based in our supply area? We work to encourage the best possible participation in our procurement process.
View our tenders
Not registered?
Register today
Hello. Sign in.
You are here : At Home > Need help with your bill? > Debt contact thank you
Our customer affordability team will contact you within two working days.
Frequently asked questions
Here are some of our commonly asked questions
Will I save on a meter?
Can I add or remove someone from my account?
How do I cancel my Direct Debit?
I am moving house, what do I need to do?
What is the Low Income Fixed Tariff
How can I pay my bill?
Can I pay monthly?
What are fixed charges?
Can I take my own meter readings?
I need help paying my bill
© , Affinity Water Limited. Registered in England No.02546950.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch