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You are here : At Home > Need help with your bill? > Dan
Dan is self-employed and has set up a new business. His income and outgoings go up and down each month and it is hard for him to budget. He pays his water bill every six months, and it is due this month but knows he will struggle to pay it in full.
Dan worried about calling, because he thought he would be judged. We reassured him that we understood his circumstances and have helped many customers in similar situations.
We know it's not easy making that first contact. Our customer affordability team are understanding and will not judge. Tell us about your circumstances and we'll be in touch with how we can help.
if you prefer to speak to us call 0345 357 2412
Frequently asked questions
Here are some of our commonly asked questions
I need help paying my bill
How do I find out about paperless billing?
Can you help people with disabilities?
How can I check the hardness of my water?
How do you calculate my bill?
Can I add or remove someone from my account?
I am moving house, what do I need to do?
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I want to know about leaks
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Can I water my garden if I have a meter?
What is the Water Metering Programme?
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I don't want to be billed on my meter, can I choose?
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How do I switch to a metered bill after a compulsory meter is installed?
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What happens if a meter cannot be fitted?
What will my first metered bill look like?
When I switch when will I receive my first metered bill?
Where will you be installing meters and when?
Who is paying for metering customer properties?
Why are you introducing compulsory meters?
Why aren't all customers on meters?
Why is it some properties can not be metered?
Will all homes be metered?
Will fitting meters cause any disruption?
Will you adhere to all Coronavirus precautions?
Will you fit meters to all properties in a road on the same day?
Do I need to do anything after my meter has been installed?
Do I have to have a meter?
Where is my meter?
I need a plumber
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Do I have to pay a bill for a empty home?
I need to find my external stoptap
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Letting us know if something goes wrong
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I need to talk to someone about my drains, waste water or sewerage
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I would like to find out more about lead. Can you help?
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How often am I billed?
I want to replace my mains water pipe
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I can't have a meter, what happens now?
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My meter has been fitted, what happens next?
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My water is due to go off, but I can't manage without water.
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The account holder has passed away
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My meter is fogged.
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More about rateable value
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