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She is currently looking for work but knows it might take time to get a steady income. Her water bill is due for payment and, in the past, she always paid this on time. Anna doesn’t know if she can pay this month and is worried what might happen.

How we helped 

Anna worried about calling, because she thought she would be judged. We reassured her that we understood her circumstances and have helped many customers in similar situations.


If you can relate to Anna’s story, get in touch

We know it's not easy making that first contact. Our customer affordability team are understanding and will not judge. Tell us about your circumstances and we'll be in touch with how we can help.

If you prefer to speak to us call 0345 357 2412

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