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You are here : At Home > Need help with your bill? > Amir
Amir doesn’t receive sick pay and doesn’t expect to go back to work for several months and knows he will get behind with his bills. Amir's water bill is due for payment, and he is worrying about what might happen.
Amir worried about calling, because he thought he would be judged. We reassured him that we understood his circumstances and have helped many customers in similar situations.
We know it's not easy making that first contact. Our customer affordability team are understanding and will not judge. Tell us about your circumstances and we'll be in touch with how we can help.
if you prefer to speak to us call 0345 357 2412
Frequently asked questions
Here are some of our commonly asked questions
I need help paying my bill
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I am moving house, what do I need to do?
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Why aren't all customers on meters?
Why is it some properties can not be metered?
Will all homes be metered?
Will fitting meters cause any disruption?
Will you adhere to all Coronavirus precautions?
Will you fit meters to all properties in a road on the same day?
Do I need to do anything after my meter has been installed?
Do I have to have a meter?
Where is my meter?
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Letting us know if something goes wrong
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I want to replace my mains water pipe
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My meter has been fitted, what happens next?
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My water is due to go off, but I can't manage without water.
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The account holder has passed away
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My meter is fogged.
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