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You are here : At Home > Need help with your bill? > Amir

Amir’s bad accident stops him from working

Amir doesn’t receive sick pay and doesn’t expect to go back to work for several months and knows he will get behind with his bills. Amir's water bill is due for payment, and he is worrying about what might happen.

How we helped

Amir worried about calling, because he thought he would be judged. We reassured him that we understood his circumstances and have helped many customers in similar situations.



If you can relate to Amir’s story, please get in touch

We know it's not easy making that first contact. Our customer affordability team are understanding and will not judge. Tell us about your circumstances and we'll be in touch with how we can help.

if you prefer to speak to us call 0345 357 2412

Priority services

For customers who require urgent assistance during an incident. Please register for priority services so we can assist you in an emergency.

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Independent advice

We have listed a number of charities and organisations who specialise in aid for people living with disabilities.

Independent advice

You may be eligible for benefits

Use a benefits calculator to see what you're entitled to

Use a benefits calculator to see what you're entitled to

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