Serving parts of North West London and the Home Counties.

Current alerts

If any incidents (see current alerts below) are affecting you, why not opt in to receive SMS updates from us? (Use the green box to the left to register).


No water or low pressure?

  1. Check to see if an incident (below) is affecting your area.
  2. If your area is not listed below, please click here to check if we are carrying out planned works that may be affecting your supply.
  3. If none of the above applies to you, please click here for further information.


Current Alerts

There are currently no major incidents.



Vulnerable Customers

For customers who require urgent assistance during an incident e.g. those with a medical condition, such as home dialysis. Please click here to register for priority services so we can assist you in an emergency.


Burst Water Main

If you have seen a burst water main please let us know immediately on 0345 357 2407.


Report a Leak

Spotted a leak near one of our water mains? Please click here to report it (if it is minor) or call us on 0800 376 5325 if the leak is causing severe flooding or poses a risk to buildings or people.