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Strategic direction statement

Our Strategic Direction Statement provides our vision for the next 25 years, the challenges that we will face and how we need to manage these to ensure that we can meet the needs of our customers today and in the future.

In October 2012, we published our draft Strategic Direction Statement as part of our ‘Investing for your community’ consultation. We invited feedback from our customers and stakeholders in a number of ways:

  • Online questionnaire
  • Online discussion forum
  • Local drop-in events and focus groups across our communities

We have looked at all the feedback we received and used this to develop our final Strategic Direction Statement, which was published in spring 2013. 

Strategic direction statement (PDF 1.2MB)

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