Interruption to your water supply - Hemel Hempstead - HP1 & HP3
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Customer Challenge Group
Our independent Customer Challenge Group advise, challenge and support us in development of our plans to ensure they reflect customer's priorities.
More about the CCG
Community Engagement Fund
Our Community Engagement Fund supports charities and community groups with funding for projects.
River Lea restoration
Find out about the improvements we have made to the River Lea at Manor Park over the summer.
Investor Relations, Finance Department
Affinity Water Limited
Tamblin Way Hatfield
Hertfordshire AL10 9EZ
Our business plan
Every five years, all water companies are required to submit a Business Plan to Ofwat, the economic regulator.
View our plan
See the latest Annual financial reports and investor updates.
View our reports
Are you a supplier based in our supply area? We work to encourage the best possible participation in our procurement process.
View our tenders
Hello. Sign in.
You are here : At Home > Corporate > Environment > Environment information regulations
The Environmental Information Regulations 2004 (EIR) apply to public authorities and those bodies carrying out a public function.
Request more environmental information
Environmental information covers information on the state of the environment, such as:
Most of the information we publish can be found in our reports and publications section.
A request for Environmental Information can be refused where there is an exception to disclosure and the public interest in maintaining the exception outweighs the public interest in its disclosure. The exceptions are:
However, exceptions d, e, f and g(i) do not apply when the requested information applies to emissions.
Requests can be made by anyone and can be in writing, by telephone, in person, by e-mail or other means of communication.
It will help us to process the request more efficiently if you state that it is in connection with EIR when making it and give and indication of the purpose to which the information may be put.
It is open to the person making the request to ask for information to be provided in a specific format, such as a paper copy, electronically or to inspect information.
You can make a request for information by contacting us in one of the ways outlined below:
If the information cannot be provided to you, for example if the information requested does not exist or if it is considered to be held by another public authority or there is an exception to disclosure, you will be contacted.
When making a request for information please include the following details:
The information you would like to access
The format you would prefer – ie: paper, electronic, inspection at our offices (by appointment)
Your name and address / telephone number so that you can be contacted.
The timescale for dealing with your request is 20 days from receipt of the request by us. This timescale applies to:
This can be extended to 40 working days where the request is complex or voluminous.
If there is a charge for the information, the time to respond will begin once the payment has been received.
The EIR allow us to make a reasonable charge for providing environmental information though you will not have to pay for:
In certain circumstances we have the discretion to ask for a charge in order to research and provide the information to fulfil a request for environmental information. The following fees will be advised prior to the work commencing:
Once you have submitted an EIR request form, our team will evaluate this and provide you with a quote for the total job. To make payment you can use a credit/debit card over the phone or if your enquiry is not urgent, you can choose to receive an invoice and send us a cheque in the post. All charges are payable in advance before the work can begin so your request will be dealt with within 20 days of cleared payment being received.
If you made a request but you do not feel that we dealt with it in accordance with the EIR, you have the right to register a complaint as follows:
Step 1 - The Affinity Water complaints procedure
Find out how to make a complaint
Step 2 - The Information Commissioner
If you are unsatisfied with the Affinity Water complaints procedure, you should contact this national body:
Cheshire SK9 5AF
Telephone: 01625 545745
Fax: 01625 524510
For further information about the EIR, visit ico.org.uk
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch