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Corporate Responsibility

Our responsible business approach is the way we do business. It is centred on issues which are of importance to our customers and stakeholders and to the responsible delivery of our business plans.

Our approach to doing business is reflected in the industry-leading commitments for 2015 to 2020 we have made on reducing the amount of water we take from the environment, reducing leakage and working with customers to reduce household water consumption by promoting water efficiency.

We have been recognised for our leading approach to customer consultation, value for money commitments with bill decreases in real terms and low income tariff.

Our Corporate Social Responsibility (‘CSR’) programme brings our community focus vision to life through:

  • Protecting local rivers and habitats
  • Developing community partnerships
  • Investing in Science, Technology, Engineering and Mathematics (‘STEM’) education and future skills

For more details please see the links below:

See all our Corporate Responsibility activities (PDF 1.2MB)



If you would like any of the information in large print, braille or audio. Please call us on 0345 357 2406 or complete our priority services form.

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