Interruption to your water supply - Hemel Hempstead - HP1 & HP3
Wholesale Operational Service Desk
A dedicated, primary point of contact for all Retailer enquires and services.
0345 350 3677
Monday to Friday 8:30am - 5:00pm
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You are here : Coronavirus
As you are already aware from the news, Coronavirus has and is continuing to have an impact on the daily lives of us all. These are unprecedented times and we are all concerned about the impact of this virus on our families, friends and communities. Health and wellbeing during this time are of the utmost importance to us at Affinity Water, to our customers and our staff. Across the company we will be prioritising works and appointments which we deem to be of an urgent nature such as water quality, loss of supply or safety issues. This is likely to have an impact on how we receive and handle any cases from you.
Our strategy is to follow Government guidance. We are working closely with the government to ensure that, in this difficult time for the country, we maintain an uninterrupted supply of high-quality drinking water to our customers and communities. It is for this reason that regrettably, we have had to make changes to our operations for the foreseeable future and we will continue to update this page as this information changes.
Previously we had only undertaken requests of an urgent nature, however due to updated Government guidance we are now amending this to include non-urgent/essential appointments via an external survey for routine operational visits. We will not entering customers properties but will look to do this via telephone whilst on site and customers will be required to have a working internal stop tap.
Please be advised that all metering activity is still suspended and we will inform you when this changes. We ask that you continue to submit all bi-lateral requests as normal and we will defer requests which we cannot safely complete. Please continue to submit requests to us as you normal would via our online portal here.
We will continue to be available at Affinity Water to manage your queries and answer your requests, and we would like to thank you for your support.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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