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Wholesale Operational Service Desk
A dedicated, primary point of contact for all Retailer enquires and services.
0345 350 3677
Monday to Friday 8:30am - 5:00pm
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You are here : Coronavirus
As you are already aware from the news, Coronavirus has and is continuing to have an impact on the daily lives of us all. These are unprecedented times and we are all concerned about the impact of this virus on our families, friends and communities. Health and wellbeing during this time are of the utmost importance to us at Affinity Water, to our customers and our staff.
Our strategy is to follow Government guidance which, as you will know, changed significantly on Monday 16th March. We are working closely with the government to ensure that, in this difficult time for the country, we maintain an uninterrupted supply of high-quality drinking water to our customers and communities.
It is for this reason that regrettably, we have had to make critical changes to our operations for the foreseeable future, effective immediately.
Across the company we will be prioritising works and appointments which we deem to be of an urgent nature such as water quality, loss of supply or safety issues. This is likely to have an impact on how we receive and handle any cases from you.
Furthermore, we are cancelling and will no longer book appointments to customer addresses unless they are of an urgent nature in order to limit direct contact, which we believe is necessary to help the nation limit the spread of COVID-19. We anticipate that this restriction will be in place until at least 14th April, further to any additional guidance from the government, and will provide further notification should this change. These changes will impact all customers within our supply area, including those in the business retail market (Non-Household).
As part of these changes, we would like to reach out to all our industry colleagues and ask that any requests that require direct customer contact are withheld at this time. We would also like to ask that any requests of a non-urgent nature are also considered. We will continue to keep you informed of our activities and will advise when we anticipate a return to normal service. We appreciate that this may have an impact not just on your customers, but on you and your teams.
We will continue to work on all other bilateral and non-bilateral requests as normal. There may be occasions where works that do normally require an appointment are able to proceed without the need to do so. We will work with you to identify works or requests that fall into this category, with the aim to facilitate an alternative solution that might allow us to proceed (e.g. without our direct contact on site). Please be advised that all metering activity has been suspended in line with this information.
We will continue to be available at Affinity Water to manage your queries and answer your requests, and we would like to thank you for your support.
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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