We continue to have various ways you can contact us online, via social media and using our online account management service My Account. My Account is the easiest way to manage your account, check your balance or tell us if you’re moving home.
Our phone lines continue to remain open as normal if you do wish to speak to us directly, however wherever possible we are asking those who can complete their query online, to do so. This will help us answer the phone faster to the customers who really need us right now.
We have many ways of keeping you up to date including our website, Alexa app, Twitter or Facebook feeds and an automated telephone message service – we will use these to keep you updated as the situation evolves.