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View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
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Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
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Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
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FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
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Good or bad, we'd love to hear your thoughts on how we're doing. We will make sure that your feedback is passed on to the right people to review.
Here at Affinity Water we strive to deliver experiences that matter for our customers. Have you had a great experience from one of our employees? Let us know so we can ensure they are celebrated for living our values!
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Frequently asked questions
I need help paying my bill
What is the Low Income Fixed Tariff
If I change to paperless bills, what happens if I need a bill as proof of address?
Can I pay monthly?
How can I change my details?
Can I get a copy of my bill?
How can I amend my Direct Debit?
Do I have to pay a bill for a empty home?
How do you calculate my bill?
What are fixed charges?
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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