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The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
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Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
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Frequently asked questions
I need help paying my bill
What is the Low Income Fixed Tariff
If I change to paperless bills, what happens if I need a bill as proof of address?
How can I change my details?
Can I get a copy of my bill?
How can I amend my Direct Debit?
Do I have to pay a bill for a empty home?
How do you calculate my bill?
What are fixed charges?
I have a high metered bill
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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