Serving parts of North West London and the Home Counties.

Emergencies
24 hour line

0345 357 2407

Calls may be recorded for training and monitoring purposes

Bill and account enquiries

With an online account you can quickly and easily:

  • View and pay your bills
  • Request a copy of a recent bill
  • Tell us you're moving
  • Submit a meter reading
  • Set up a Direct Debit

Login or register for My Account today

METERED ACCOUNTS:

0345 357 2401

NON-METERED ACCOUNTS:

0345 357 2402

OPENING HOURS:

Mon - Fri   8am - 5pm


Get in touch

POSTAL ADDRESS:

Affinity Water,
Tamblin Way,
Hatfield,
Hertfordshire
AL10 9EZ

Send us an e-mail


Water supply enquiries

Locate your stop tap

Water pressure

Water problems at home

CONTACT NUMBER:

0345 357 2407

OPENING HOURS:

Mon - Fri   7am - 8pm
Sat - Sun   8am - 4pm

An emergency service operates outside of these hours


Report a leak

Keeping us informed about leaks you come across in our supply area, ensures we're able to put them right as soon as possible.

Tell us about a leak

TWEET A LEAK:

#leakspotters

24HR LEAKSPOTTERS LINE:

0800 376 5325


Sewerage and drainage

Get in touch for sewerage and drainage enquiries and emergencies

ANGLIAN WATER:

03457 145 145

THAMES WATER:

0800 316 9800

SOUTHERN WATER:

0330 303 0368


Calls to 0345 numbers cost the same as a landline, costs from other networks and mobiles may vary. Calls may be recorded for training and monitoring purposes.

0800 numbers are free from UK landlines but may be chargeable from mobiles.