Complaints form

Tell us the issue you're experiencing

If you're filling out this form for someone else, you'll need their permission first, otherwise we can't talk to you about their account.

If you need third-party consent, you can download the form and send it back to us.

Fields marked with * are mandatory.

First name *

Surname *

Customer Number (if known - found at the top of the bill or by logging into My Account)

Address *

Postcode *

Phone number *

E-mail address *

Tell us about the issue you're experiencing *

What would you like us to do to help fix this? *

Upload a file or photo

How would you like us to contact you?