Serving parts of North West London and the Home Counties.

Commercial (Non domestic) Leakage Allowance Claim Form

Please note: This form should only be returned if the reason for the high consumption has been established as a leak and when the leak has been COMPLETELY repaired.

Before completing this form, please refer to our commercial leak allowance policy below ensure you qualify for an allowance

Commercial Leak Allowance Policy

 

What allowance can I expect to get?

If you have a leak on your underground supply pipe you will normally be entitled to an allowance on your sewerage charges only.

Will I be entitled to any allowance on my water charges?

As a commercial customer, you have no automatic right to a leak allowance on your water volumetric charges where a leak has occurred on pipework that is your responsibility.

If you are a monthly billed commercial customer you are not eligible for a leak allowance on your water charges.

If you are a half yearly or quarterly billed customer you are responsible for the cost of the leaked water, but your liability is limited:

  • If you are a business, commercial organisation, school, local authority, health authority or similar organisation you would not be expected to pay more than an amount equivalent to 5% of your annual business turnover. For example, if you have an annual turnover of £100,000 you will be liable for the first £5,000 of leaked water. In this example if the cost of the leaked water was £6,000 you would be granted an allowance of £1,000.

     
  • If you are a registered charity or a voluntary club you would not be expected to pay more than the cost of 5 times your normal annual water consumption for water lost because of a leak.

Will I be entitled to a leak allowance if the leak is on my internal plumbing?

As a commercial customer you would not be entitled to an allowance for an internal leak on either water or sewerage.

Before completing this form, please refer to our terms and conditions to ensure you qualify for an allowance

Fields marked with * are mandatory.

  • 1Your Details

  • 2Leak Details

  • 3Business Details

Your Details

Customer number
(e.g 1234567-8 or 123456-7) *
Name of Organisation
Supply Address
Postcode
Daytime phone number *
Email address *
Billing address (if different)
Postcode