Serving parts of North West London and the Home Counties.

Change your details

Use this form to change details that appear on your bill, such as changing a name after marriage or correcting a spelling. 


  • Moving home: If you are a new or existing customer you can tell us you're moving using our form

  • Notifying of a death: To tell us about the death of someone who was named on a bill please click here.


Fields marked with * are mandatory.

  • 1Your details

Your details

Your full name *
Email *
Telephone number *

Account details

Name as it appears on the bill *
Post code *
Customer number *

What would you like to change?

Please only complete the relevant section you wish to change on the bill

1. Change a name
Please type the amended name(s) here
2. Add name(s)
3. Remove name(s):
4. Change billing address to:
5. Change contact details to: (e.g. telephone/email)
Please confirm you have permission/authority to change the account
Please confirm the account holder(s) agree with the change

Please use the space below for any comments or further information.


Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges. We also collect charges on behalf of Thames Water and Anglian Water who provide sewerage services in our supply area.