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Information for Brent Borough Council Customers

Your water payments are changing

As a Brent Council tenant, until now you have paid your water bill as part of your rent. From 1 April 2021 we will look after the management of your account. This means that you will pay your bill directly to us.

You should receive your first bill from us in March 2021, which will cover the next year’s charges from 1st April 2021 to 31st March 2022.

You will see on your bill that you are also billed for sewerage services. These are provided by Thames Water, but there is no need to make any separate payments for the sewerage services – all charges are now collected by us.

Both water and sewerage charges were previously included in your rent payments to Brent Council, and the Council will amend your rent payments because they will no longer include the cost of water and sewerage. Learn more about your bill.

We also have different ways you can pay your bill. Find a payment method to suit you.

If you have communication, access, physical or mental health needs, we can give you extra support if you join our Priority services register.


 

Frequently Asked Questions

  • What do I need to do about paying my water bill in the meantime?

    Please continue to pay your council or housing association, we will write to you to explain the changes. From the 1 April 2021 you will need to pay your water bill directly to Affinity Water.

  • When will I receive my first bill from Affinity Water?

    Your first bill will be received in late February 2021 and payment will be due by April 2021. Prior to this, the Council will write to you to tell you about the change.

  • Will the price of my water be the same as it was?

    Yes, but prices are subject to an annual tariff review, as they were before. Brent council will adjust your rent because the water bill will no longer be included in the rent payments.

  • I used to pay monthly/ weekly will this be available with Affinity Water?

    Yes, all customer’s first bills will be setup on a 10 monthly instalment basis and a Pay Point card will be issued. Alternative payment methods and arrangements are available. To find out more please visit our Ways to pay page.

  • Can I apply for a reduced tariff if I have a low income?

    Yes. If you have a household income of less than £16,385 (excluding benefits), or if you're receiving certain benefits such as Universal Credit or Job Seeker's allowance, you might be eligible for our fixed-rate low-income tariff (LIFT).

    This is a reduced tariff, for customers on a low-income, that caps the cost of your clean water at a fixed rate each year. It can still be paid monthly.

    You'll need to have some documents to hand showing your name and address, before you apply. Suitable documents include:

    • Bank Statements
    • Payslips
    • A benefit letter

    These can be uploaded to your computer or from your smartphone.

    You may also be entitled to a substantial discount on your waste water, provided by Thames, if your total household income including benefits (but excluding disability allowance) is less than £19,747.

    To apply today, or to find out more information, please view our LIFT page.

    Please note that the tariff is applied and calculated from the date your application is received and cannot be backdated.

  • Will a meter be fitted to my property?

    Meter fitting is not part of this change but as part of our Water Saving Programme, we will be installing around 280,000 household meters. We will give customers the choice to keep paying non-metered charges for up to two years after their meter is installed.

    To find out when your meter should be fitted enter your full postcode at: www.affinitywater.co.uk/metering having a meter really puts you in control of your bill. You can see how much water you use and if you use less water you are also likely to save on your energy bills!

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