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You are here : At Home > Your water bill > Understanding your water bill > Your metered bill explained

If you have a meter, we normally read your meter twice a year and send your bill shortly after.

Using less water can help you save money on your bills. We have lots of water-saving tips to help and you can get free water saving devices.Take the short quiz to claim yours.

We’ve created a guide to help you understand all the different bits of information on your new bill. Simply hover over the bill and click on the section you want to read about. A pop up will appear, which tells you everything you need to know.

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Billing details

This is the person responsible for paying the bill and the address where we will send all bills and letters.

Tell us if you're moving
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Your customer number

This is your customer number that is unique to you not your property. Keep this number handy if you ever need to contact us or manage your account online.

How to read your meter
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Your meter number

This is your serial number, which is shown on the outer edge of the meter.

How to read your meter
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Water supply to

We supply water to this address.

How to read your meter
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Water used

This is the number of litres of water used between the two meter reads.

How to read your meter
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This shows your last meter reading, your current reading, and the billing period

Tips on how to save water
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This bill

This is the cost of your clean water and wastewater services (if connected) since your last bill. It's explained in more detail on page 2.

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