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Your metered bill explained

We’ve created a guide to help you understand all the different bits of information on your new bill. Simply hover over the bill and a pop up will appear, which tells you everything you need to know.

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Click the button below to chat to us or add our number 07745 659300 to your phone (WhatsApp text messaging only).

We're available to chat between 8am-6pm Monday to Friday.

If you have your customer number to hand this helps us get your enquiry sorted more quickly. You can find this at the top of your bill, on your bill reminder or by logging in to My Account.