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Direct Debit Sign-Up Prize Draw

Terms and Conditions


1. The prize draws are open to:

  • registered customers of Affinity Water Limited who are aged 18 years or over, except employees of Affinity Water Limited, their families, agents or any third party directly associated with administration of the prize draw; and
  • have received an email or communication from Affinity Water Limited inviting them to sign up to make payments to Affinity Water Limited by Direct Debit and participate in this prize draw; and
  • have signed up to pay by Direct Debit by the Applicable Date set out on the email or communication that the individual registered customer has received from Affinity Water Limited. This includes customers who re-sign up to Direct Debit or who have updated their payment information with an existing Direct Debit with Affinity Water Limited. The Applicable Dates are set out in condition 4.

2. The prize draws are free to enter upon signing up to Direct Debit payments and no purchase is necessary.

3. Entries are automatic upon signing up to Direct Debit

4. The Applicable Dates for signing up to Direct Debit payments for each of the prize draw entries are:

  • 23:59 on 15 October 2021;
  • 23:59 on 15 January 2022;
  • 23:59 on 15 April 2021; and
  • 23:59 on 15 July 2022.

5. Affinity Water Limited accepts no responsibility for entries not successfully completed due to a technical fault of any kind of for any other reason.

6. A winner for each of the prize draws will be chosen by random draw approximately two weeks after the Applicable dates. The prize draws will be supervised by an Affinity Water Limited colleague not connected to the organising of the prize draws and are intended to take place on or around:

  • 1 November 2021;
  • 1 February 2022;
  • 1 May 2022; and
  • 1 August 2022.

(singularly and collectively the “Draw Date”).

7. The winner for each entry will receive £500.

8. Each winner will be notified by email or letter (using details provided within MyAccount within 30 days of a Draw Date. If a winner does not respond to Affinity Water Limited within 60 days of being notified by Affinity Water Limited then the winner's prize will be forfeited.

9. The prize will be sent to the winner by post or email within 30 days of being notified of their win.

10. The prize for the winner is non-exchangeable and non-transferable.

11. The decision of Affinity Water Limited regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

12. Affinity Water Limited will make available information that indicates that a valid award took place upon request. To comply with this obligation Affinity Water Limited will send the surname and first part of their postcode i.e. AL10 to anyone who emails or writes to: Direct Debit Prize Draw, Affinity Water Limited, Tamblin Way, Hatfield, AL10 9EZ (enclosing a self-addressed envelope) within 1 (one) month of each closing date stated in condition 6. If you object to any or all of your surname, county and winning entry being published or made available, please contact Affinity Water Limited via In such circumstances, Affinity Water Limited must still provide the information and winning entry to the Advertising Standards Authority on request.

13. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. Affinity Water Limited reserves the right to refuse entry, or refuse to award the prize to anyone in breach of these terms and conditions.

14. Affinity Water Limited reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so.

15. Insofar as is permitted by law, Affinity Water Limited, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of Affinity Water Limited, its agents or distributors or that of their employees. Your statutory rights are not affected.

16. Personal data collected during the course of this promotion will only be processed as set out in Affinity Water Limited’s Privacy Notice ( See also condition 13 with regard to the announcement of winners.

17. The prize draw will be governed by English law and entrants to the prize draw submit to the jurisdiction of the English courts.

18. This prize draw is managed by Affinity Water Limited of Tamblin Way, Hatfield, AL10 9EZ.

Frequently asked questions


Here are some of our commonly asked questions

I need help paying my bill

How do I find out about paperless billing?

Can you help people with disabilities?

How can I check the hardness of my water?

How do you calculate my bill?

Can I add or remove someone from my account?

I am moving house, what do I need to do?

Do you offer a discount?

How can I amend or cancel my Direct Debit?

I want to know about leaks

My water tastes different after plumbing work.

Do I need to tell you about any plumbing work?

What fittings are approved to use on the UK Water Supply System?

Should I do anything for my meter installation?

What if I already have a water meter?

Do you need a permission to fit a meter inside a property boundary?

Can I water my garden if I have a meter?

What is the Water Metering Programme?

Will I save on a meter?

I don't want to be billed on my meter, can I choose?

Do I need to do anything before my meter is installed?

How do I switch to a metered bill after a compulsory meter is installed?

Do you need access to my property to fit a meter?

Can I change back to an non metered bill?

What happens if a meter cannot be fitted?

What will my first metered bill look like?

When I switch when will I receive my first metered bill?

Where will you be installing meters and when?

Who is paying for metering customer properties?

Why are you introducing compulsory meters?

Why aren't all customers on meters?

Why is it some properties can not be metered?

Will all homes be metered?

Will fitting meters cause any disruption?

Will you adhere to all Coronavirus precautions?

Will you fit meters to all properties in a road on the same day?

Do I need to do anything after my meter has been installed?

Do I have to have a meter?

Where is my meter?

I need a plumber

Can I work on water pipes?

Do I get a reduction if I have a soakaway?

Do I have to pay a bill for a empty home?

I need to find my external stoptap

What is Rateable Value?

Letting us know if something goes wrong

How can I find out who is my water company?

I need to talk to someone about my drains, waste water or sewerage

Can I have a meter?

I would like to find out more about lead. Can you help?

How do I apply for a meter?

How often am I billed?

I want to replace my mains water pipe

Who is responsible for the pipes in my home?

Can I have a meter if I live in a flat?

I can't have a meter, what happens now?

Can I have my meter moved to a different place?

Can you tell me about oestrogen in water?

My meter has been fitted, what happens next?

Can I get a copy of my bill?

Can I have a summary of charges?

My water is due to go off, but I can't manage without water.

How do I deal with frozen pipes?

How can I change my details?

Can I take my own meter readings?

The account holder has passed away

I have applied for a meter, what happens next?

My meter is fogged.

What are Assessed Charges?

I have a meter, how often will I be billed?

Where can I find my customer number?

Are you charging me for sewerage?

More about rateable value

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