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You are here : At Home > Billing > Help with sewerage charges

Help with sewerage charges

We collect charges on behalf of your waste water provider. They have separate schemes available to help customers struggling with their bills.

If you are unsure who your waste water provider is, view our map or check the second page of your bill. Then apply for the scheme(s) below.

Thames Water


Download the WaterHelp application form and email your completed form and any supporting evidence to, or post to the address stated at the bottom of the form.

Anglian Water

LITE scheme

This scheme supports people with low disposable income who may be struggling to afford their water bill. Eligibility is based upon an assessment of your financial circumstances.

A discount will be given where your bill represents a large proportion of your disposable income.

To apply call: 0800 975 5574


AquaCare Plus

You may be eligible for AquaCare Plus tariff if you or anyone living in the property receives one or more of the following benefits/tax credits:

  • Income Support
  • Income-based Jobseekers' Allowance
  • Income-related Employment and Support Allowance
  • Universal Credit
  • Housing Benefit
  • Working Tax Credit
  • Child Tax Credit (except families in receipt of the family element only)
  • Pension Credit

If you meet the criteria, please call us on 0800 975 5574 during normal office hours.

If you qualify, we will apply the tariff from the date of your last meter reading and you will see the AquaCare tariff on your next bill. Please note this cannot be backdated.


Chat to us via WhatsApp

Click the button below to chat to us. Alternatively, add our number 07971013368 to your phone contacts (WhatsApp text messaging only).

We are available to chat between 8am-6pm Monday-Friday.

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