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You are here : At Home > Billing > Help with sewerage charges
If you are unsure who your waste water provider is, view our map or check the second page of your bill. Then apply for the scheme(s) below.
Download the WaterHelp application form and email your completed form and any supporting evidence to email@example.com, or post to the address stated at the bottom of the form.
This scheme supports people with low disposable income who may be struggling to afford their water bill. Eligibility is based upon an assessment of your financial circumstances.
A discount will be given where your bill represents a large proportion of your disposable income.
To apply call: 0800 975 5574
You may be eligible for AquaCare Plus tariff if you or anyone living in the property receives one or more of the following benefits/tax credits:
If you meet the criteria, please call us on 0800 975 5574 during normal office hours.
If you qualify, we will apply the tariff from the date of your last meter reading and you will see the AquaCare tariff on your next bill. Please note this cannot be backdated.
Frequently asked questions
Will I save on a meter?
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How do I cancel my Direct Debit?
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What is the Low Income Fixed Tariff
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Do I have to have a meter?
I want to replace my mains water pipe
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