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You are here : At Home > Billing > Help with sewerage charges
If you are unsure who your waste water provider is, view our map or check the second page of your bill. Then apply for the scheme(s) below.
Download the WaterSure Plus application form and email your completed form and any supporting evidence to email@example.com, or post to the address stated at the bottom of the form.
This scheme supports people with low disposable income who may be struggling to afford their water bill. Eligibility is based upon an assessment of your financial circumstances.
A discount will be given where your bill represents a large proportion of your disposable income.
To apply call: 0800 975 55 74
You may be eligible for AquaCare Plus tariff if you or anyone living in the property receives one or more of the following benefits/tax credits:
If you meet the criteria, please call us on 0345 357 2401 during normal office hours.
If you qualify, we will apply the tariff from the date of your last meter reading and you will see the AquaCare tariff on your next bill. Please note this cannot be backdated.
Frequently asked questions
I need help paying my bill
How do you calculate my bill?
What is the Low Income Fixed Tariff
Do I have to pay a bill for a empty home?
How can I pay my bill?
Can I get a copy of my bill?
How can I change my details?
If I change to paperless bills, what happens if I need a bill as proof of address?
Can I have a summary of charges?
I have a high metered bill
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
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