View all current alerts (4)
How are we doing?
View our frequently asked questions >
contact us >
New customer? Start here.
Save time and manage your account online
Register today, it's quick and easy.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Do you need a statement?
View a summary of your latest bills and payments with My Account. You can also download and print copies of your statement.
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
We are here to make your move easy.
It takes just 5 minutes to tell us online.
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
FREE water efficiency check
To help you save water, save energy and save money, with every meter fitted we're offering a Home Water Efficiency Check (worth around £80) for FREE!
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Hello. Sign in.
You are here : At Home > Billing > Help with sewerage charges
If you are unsure who your waste water provider is, view our map or check the second page of your bill. Then apply for the scheme(s) below.
Download the WaterHelp application form and email your completed form and any supporting evidence to email@example.com, or post to the address stated at the bottom of the form.
This scheme supports people with low disposable income who may be struggling to afford their water bill. Eligibility is based upon an assessment of your financial circumstances.
A discount will be given where your bill represents a large proportion of your disposable income.
To apply call: 0800 975 5574
You may be eligible for AquaCare Plus tariff if you or anyone living in the property receives one or more of the following benefits/tax credits:
If you meet the criteria, please call us on 0800 975 5574 during normal office hours.
If you qualify, we will apply the tariff from the date of your last meter reading and you will see the AquaCare tariff on your next bill. Please note this cannot be backdated.
Frequently asked questions
Will I save on a meter?
Can I add or remove someone from my account?
How do I cancel my Direct Debit?
I am moving house, what do I need to do?
Can I pay monthly?
What is the Low Income Fixed Tariff
Do I have to have a meter?
What are fixed charges?
How can I pay my bill?
I want to replace my mains water pipe
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch