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Manage your next bill

More time at home can mean you use more water, which can affect your bill. To help manage your bill and spread the cost, you can increase your Direct Debit amount by 10%. Don’t worry though! If you do use less water, we will review your water usage and any over payment will show as a credit on your account and can be refunded.

If you would like to do this, please fill out the below details and submit the form.

Fields marked with * are mandatory.

Your details

Customer number
(e.g. 1234567-8) *
Full name *
Email address *
Number of occupants

Increase your payment amount

Would you like to increase your regular payment amount by 10% for instance to cover a large bill?

Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges. We also collect charges on behalf of Thames Water and Anglian Water who provide sewerage services in our supply area. Read our full privacy policy.

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