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LIFT – your low income fixed Social Tariff

We want to provide water at affordable prices to all of our valued customers.

Our LIFT fixed-tariff is aimed at customers who have a low household income or are claiming benefits. You will receive a fixed bill for the year that can be spread monthly.

Find out if you're eligible

If either of these statements applies to you, then you are eligible for LIFT:

  • I have a household income of less than £16,105 excluding benefits.
  • I can supply supporting evidence to prove my income which shows my name and address,
  • I am the person named on the water account.


  • I claim one of the following benefits - Income related Employment and Support Allowance, Income Support, Job Seeker's Allowance, Housing Benefit, Universal Credit, Pension Credit.
  • I can supply supporting evidence of my benefits, which shows my name and address,
  • I am the person named on the water account.

To apply for the tariff please enter your postcode below

If you qualify, your water charges will be fixed at £97.90 per year from 1st April 2020 (not applicable for the sewerage element of your bill). If your current water charge is less than £97.90 you may not qualify. Please note that the tariff is applied and calculated from the date your application is received and cannot be backdated. You will need to upload supporting documents from either your computer or smartphone. If you are unable to provide your documents in this way, please call us on0345 357 2406.

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