View all current alerts (5)
New customer? Start here.
Save time and manage your account online
With My Account you can view your balance, get instant statements, update your details and more whenever you choose
Register/ Log in
Apply for a water meter
Having a meter really puts you in control of your bill.
You can see how much water you use and if you use less water you are also likely to save on your energy bills!
Do you have no water?
Use our checklist to help identify the cause of a loss of supply.
Find out more
Do you have low pressure?
Find out what could be causing low water pressure in your home.
Need extra help?
The Priority Services Register (PSR) is free to join. It helps us know who may require extra help, and look after any customers with communication, access or health needs.
Apply for Priority Services
Hello. Sign in.
You are here : Avian Influenza
Avian influenza (bird flu) mainly affects birds but can also affect humans and other mammals.
A number of cases of highly pathogenic avian influenza (HPAI) H5N1 have been confirmed in across the UK including in our supply area as below.
Full government guidance on avian influenza can be found on the government website, including an up-to-date list of cases and the latest situation across the UK.
An Avian Influenza Prevention Zone (AIPZ) came into force across Great Britain on 3 November 2021, and in Northern Ireland on 17 November 2021.
From 29 November 2021 additional housing measures are in force across the UK. These mean that it is now a legal requirement for all bird keepers across the UK (whether they have pet birds, commercial flocks or just a few birds in a backyard flock) to keep their birds indoors and to follow strict biosecurity measures in order to limit the spread of and eradicate the disease.
To prevent any further spread of bird flu, our service advisors may need to ask you a couple of extra questions before attending an appointment if you live in any of the affected areas.
We’ll need to check if you have any poultry on your premises, and what preventative measures you are taking to avoid the spread of the disease. These measures include:
Registered office: Tamblin Way, Hatfield, Hertfordshire, AL10 9EZ.
Website design & build by Switch