Live Service Alerts
(2)
Interruption to your water supply - CO11
Interruption to your water supply - WD5
If you are renting we recommend you get permission from your landlord.
When installing meters in properties built before 1996, it may be necessary to replace old metal pipes. Some older electricity systems still rely on the supply pipe providing an 'earth' - this is now prohibited. If you believe your property may have this system, you should contact a qualified electrician to ensure you have an adequate earth. Any costs involved cannot be reimbursed by Affinity Water.
Fields marked with * are mandatory.
If you don't have a land-line number, please enter a valid UK mobile number instead.
Your metered bill may sometimes need to be based on an estimate. Please provide the information requested below to help us make sure your estimated bill is accurate. Your typical water use is only used as a guide to help us estimate more accurately and to help identify any exceptional usage caused by a leak, for example. We will, of course, read your meter at least once a year and you can always provide your own reading.
Please provide the following information where it is known but please don't worry if you are not sure.
Your non-metered charges will apply until the meter has been fitted. Once our technicians have advised that your meter is fitted, we will make the necessary changes to your account and send you a revised bill.
If you pay monthly, we will write to tell you the new monthly amount and send you a new payment book, if applicable, or a new payment schedule if you pay by Direct Debit. We will take into account any payments you have already made.
Please note, you have the right to revert back to non-metered charges provided that you do so within 12 months of the meter installation.
I authorise Affinity Water to carry out survey work to decide if a meter can be installed at my property. Where possible, I would like the meter fitted in the same visit.
I understand that I can change back to non-metered billing provided that I give Affinity Water notice within 12 months of having a meter installed. I understand it will be my responsibility to request this, as there will be no reminders.
I confirm that I am the account holder.
Data protection: The information you provide may be used by Affinity Water to provide you with water services, give you information about your water supply and manage your account; including the collection and recovery of charges. We also collect charges on behalf of Thames Water and Anglian Water who provide sewerage services in our supply area. Read our full privacy policy.