Serving parts of North West London and the Home Counties.

Apply for a water meter

As part of our Water Saving Programme, we’ll be installing meters, to find out when your meter should be fitted please click here.


About getting a water meter:

  • We fit water meters for free

  • An appointment is required to survey your property

  • The installation process can take up to 90 days

  • Once a meter is fitted, you cannot change back to non-metered bill

  • If you are renting we recommend you get permission from your landlord.

  • Please have your customer number to hand to fill in this form.

Important notice about your electricity supply

When installing meters in properties built before 1996, it may be necessary to replace old metal pipes. Some older electricity systems still rely on the supply pipe providing an 'earth' - this is now prohibited. If you believe your property may have this system, you should contact a qualified electrician to ensure you have an adequate earth. Any costs involved cannot be reimbursed by Affinity Water.

Fields marked with * are mandatory.

  • 1Your details

  • 2Installation info

  • 3Book Appointment

  • 4T&Cs

Your Details

Full name *
Customer number
Address for meter fit *
Postcode *
Property Type *
Contact number *

Appointment Reminder

If you would like a reminder please select your preferred contact method and complete your details below:

Text message – enter mobile here:
Email reminder – enter email address:

Billing information

Please tell us a bit more about you. This helps us to make sure your bill is accurate and identify any changes to your water usage.

Number of occupants *
Number of bedrooms *
Please select your typical water use *