Annual Report Summary

We know that how we finance our work matters just as much as what we do. That’s why we’ve set ourselves an ambitious goal: to move to 100% green financing. In simple terms, that means raising money in ways that are aligned with protecting the planet — ensuring every project we fund helps to create a cleaner, greener, and more sustainable future.

We believe in supporting the communities we serve, not just through the water we supply, but by helping people live healthier, more connected, and more independent lives.

In 2024, we launched a new approach to Save Our Streams, where we aimed to highlight the importance of water and make saving it second nature for customers. Our goal was to help people use less water, save money on bills, and protect the region’s precious chalk streams for future generations.

The primary goal of the project was to restore the river’s natural chalk stream characteristics, enhancing its ability to manage high flows and support local wildlife. By working with nature rather than against it, the project aimed to improve flood resilience and re-establish diverse habitats.

The WaterSave tariff trial, a first-of-its-kind pilot launched in October 2023, made us the first in England to trial a new approach to water charging. Instead of a flat rate for every litre used, the WaterSave tariff uses a rising block structure. This means the more water a household uses, the more they pay per unit. In short, people who use less water pay less per litre, and heavier users pay more.

A 21st-century solution to a growing water challenge.
Water is something many of us take for granted, but behind every turn of the tap is a carefully managed supply system that’s facing increasing pressure. The South East of England is one of the most water-stressed regions in the country, and the challenges are mounting.